DEMONSTRATED OUTCOMES FOR TEAM COACHING
Coaching leaders and managers to maximize team engagement.
A non-profit in the healthcare industry was interested in an approach to increase the engagement of its workforce. The company decided to focus its development efforts on the people who directly manage others in the organization. The organization’s people managers didn’t have a forum, and often worked in functional silos. Communication was an issue as was employee experience.
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Through the manager team experience, each manager understood more about each other’s roles, their connection to the organization and each other’s departments, far beyond what any org chart or all-staff meeting could provide insight into. It was a very powerful experience.
– Tamara Pitts, Chief Administrative Officer
How we did it
Key considerations
- The focus was to specifically equip managers with an understanding of their own individualized strengths, clarify and support a shift in an understanding of their role to ‘coach’ and learn how to use strengths-based coaching with their direct reports.
- Coaching sessions to be conducted in engaging, practical, facilitated quarterly learning sessions (in person/remote) to develop their capabilities as a coach.
- The goal was to develop the capability of leaders and managers to maximize the potential of every team member and drive organizational growth.
We utilized different modalities in the learning sessions – polling, individual challenges, small group learning challenges and report outs, break-out sessions with the use of tools and resources throughout the learning journey.
Key elements that were threaded throughout the learning journey:
- Everyone develops differently based on their unique strengths.
- Everyone coaches differently based on their unique strengths.
- It is essential that managers know and develop their own strengths.
OUTCOMES
Our clients told us that having space and time to focus on oneself as a Leader, getting to know each other, build trust and create partnerships was extremely important to them. The experience contributed greatly to their level of engagement at the organization, improved their relationship with other managers and greatly improved their competency and confidence as a manager. They experienced and learned how better to create an environment where having positive, authentic, frequent, purposeful and individual conversations about work and life are viewed as helpful and motivating, where feedback is a two-way dialog helping everyone work more effectively. They had an experience of building [a strengths-based] community and it made a difference.
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